Return policy

It can happen that you regret your online purchase. If you have made a purchase through our website (as a consumer), you sometimes have the right to cancel your order.

In principle, you have the right to withdraw from your order, without giving reasons, during a period of 14 days after the day the contract is concluded. In the case of a consumer purchase this period commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:

a. if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product;

b. if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part;

c. with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the first product.

There are some exceptions to the right of withdrawal. For example, the right of withdrawal is precluded in the following cases:

a. Service contracts, after full completion of the service, but only if implementation started with the explicit prior agreement of the consumer and the consumer declared having lost his right or withdrawal as soon as the trader had completed the contract in full;

b. Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation;

c. The delivery of digital content other than on a material medium, but only if the delivery commenced with the consumer’s explicit prior agreement and the consumer declared that this implied his having lost his right of withdrawal.

Do you want to make use of your right of withdrawal? You can use the model withdrawal form for this or inform us in some other unequivocal way (for example, by sending an email to us). Of course we would like to understand why you want to revoke the agreement, but you are under no obligation to state your reason(s).

The right of withdrawal applies only to consumers and therefore not to businesses.